Student Services

Student Services

TUA maintains a student services program that takes into account the number of programs, and size and mix of the student body and that responds to individual student needs. These services must be coordinated by an individual with appropriate professional and educational qualifications and must minimally encompass relevant coping skills (e.g., life, career development, budget, and personal financial planning skills); general development appropriate to higher education students; student retention strategies suited to the school’s programs; academic advising; testing and tutoring services; supervision and monitoring of attendance records and leaves of absence; graduate employment assistance; and information concerning housing, transportation, and child care.

Learning Resources

Library

It is the policy of the university that the student be provided with adequate library and research resources to complete the degree program in which the student is enrolled. The University depends for library and other learning resources primarily on other institutions’ collections and resources not in possession of the University. The student must secure rights to use information at a local academic or research library in their locale.

TUA Online Library maintains and develops information resources and services that support the education goals of students, faculty, and staff. Through the LIRN core library, you will have access to thousands of e-books and periodicals, including professional, scholarly, and trade journals, and other monographs. Because library skills are an integral part of your academic achievement, guidance on the use of our research tools and resources is available to you through interactions with LIRN staff, video demonstrations, and other instructional aids.

Graduate students are directed to the Association of Research Libraries on the internet at www.arl.org for information about academic libraries in their locale. ARL is a not for profit organization of 123 libraries in North America comprised of the library collections of major state and private universities. The graduate student is required to obtain academic library facilities in or near his/her home locale, and is to complete and return to the University certification that documents such facilities are accessible. The graduate student must obtain a library card from the academic library which will include a fee which is dependent on the libraries’ policy.

Having a library card at the academic library chosen by the graduate student and approved by the University, the student has access to a professional librarian or information specialist experienced in the electronic retrieval of information to provide support for and serve as a resource guide for the student.

There are many no-charge libraries online. Such as the following:

  • Universal Digital Library - The million book collection.
  • Project Gutenberg - More than 20,000 ebooks, audio books, CDs and DVDs.
  • Bartleby - Huge collection of reference, verse, fiction and nonfiction books.
  • Ibibio - Library and digital archive offering ebooks, academic papers, software, music, and streaming radio.
  • Google Books - More than 100,000 books and a fully searchable database.
  • Live Search Books - Thousands of books and a fully searchable database.
  • World Digital Library - Source for manuscripts, rare books, music, films, maps, prints and more in multilingual format.
  • ERIC - World's largest library of digital education literature.
  • Bibliovault - Digital files for more than 12,500 books.
  • Internet Public Library - Books, magazines, newspapers, reference materials and more.

University Sponsored Digital Libraries

  • Online Books - More than 30,000 books from the University of Pennsylvania.
  • The Perseus Digital Library - Tufts University collection of classics and humanities resources.
  • Columbia University Libraries Broad range of text, audio and images from Columbia University.
  • Yale University Library - Wide range of books, abstracts, films, images and more.
  • Brigham Young University Digital Collection - Text, scholarly periodicals, theses and dissertations, audio and images from Brigham Young.
  • Internet Archive,
  • Library of Congress,
  • National Archives,
  • Smithsonian’s Digital Library,
  • Michigan’s eLibrary,
  • New York Public Library,
  • Chicago Public Library,
  • Stanford University’s HighWire,
  • Harvard Library Portal to name a few.

International Digital Libraries

  • The European Library - Audio and printed music, children's literature, academic papers, and much more.
  • National Library of Australia - e-journals, subject guides, pictures and other digital collections.
  • The University shall document compliance with the policy by having the student provide to the Registrar’s office the following forms:

    • Library and Information Retrieval Resources Form
    • Library Use Authorization Form

Interlibrary Loan

As the student progress in their educational program, they may need to borrow various printed material for other libraries. Each student when they enroll must have a library card from an academic library in their area. If a particular edition is not available at the library in which the student has a library card, they may request that their library borrow the edition from another library. It will be the student’s responsibility to return the borrowed edition to their library on or before the due date to avoid any late penalties. Charges incurred because of overdue or lost items will be the student responsibility to pay.

Housing

TUA is not a resident campus.

TUA has no dormitory facilities.

TUA is an online institution and does not provide information on housing located reasonably close to the institutions facilities.

As an online institution, TUA has no responsibility to find or assist a student to find housing.

Placement Assistance

TUA does not offer any placement assistance services.

Tutors

If a student at risk requests a tutor, the University will assist the student in finding a suitable qualified person. All tutors suggested by the University must have received a written referral from a current member of the university faculty, and shall receive training and guidance on effective tutoring. Tutors are not guaranteed by the university to be available, however, the university will assist the student in finding a qualified tutor that the student can hire.

Life coping skills

TUA is offering a series of workshops sharing tips on how to manage the busy life of a college student.

The free, 30-minute online workshops are offered throughout the quarter, providing tips on a variety of subjects.

Topics include the following:

  • money management,
  • time management, personal wellness,
  • study skills,
  • social networking and online etiquette,
  • values and goal priority setting,
  • reading strategies,
  • conflict resolution,
  • stress management.

Grievance Resolution

TUA is committed to student learning. Issues may arise that provide the need for grievance resolution. The institution maintains a formal GRIEVANCE RESOLUTION LOG. In addition, students are able to submit a written complaint directly to the Bureau for Private Postsecondary Education.

TUA maintains the policy that all complaints that require intervention by the Director or designee are to be logged. This provides the institution and regulatory agencies an overview of a wider range of complaint issues and illustrates the institutions capacity for complaint resolution without the need for formality. Grievances at each level in the institution are documented and included in the employee’s file.

Grievance Resolution Procedure:

Students are encouraged, at all times, to communicate their concerns to instructors and the Director or designee for amicable solutions. Please use the following procedure to handle any and all complaints:

  • First express concern in writing to student’s instructor for resolution using the GRIEVANCE RESOLUTION FORM.
  • If the supervisor cannot solve the issue, then a written request should be submitted to the Director of Education for resolution.
  • If the Director of Education cannot solve the employee’s concern, the student must submit in writing a letter of complaint to the President/Executive Director or designee, which includes all pertinent information, any communications, and any written statements. It is recommended this written complaint be submitted within 48 hours of the initial incident prior to all parties being present.
  • The President/Executive Director or designee will verify that the student has made an attempt to resolve the incident or complaint. If the student has followed the above three steps, the President/Executive Director or designee will call a grievance session and include all of the concerned parties. Each party involved may be asked to present their version of the incident prior to all parties being present.
  • Any and all students involved must be present at the time of the grievance meeting. All parties will be allowed to present evidence or testimony concerning the incident. The President/Executive Director or designee will then issue a statement to all parties within 48 hours of the grievance meeting conclusion. If the decision is unacceptable to the student, the employee must, within 48 hours, send written copies of all documents and a cover letter to the President/Executive Director or designee explaining why they believe the decision is unacceptable. All complaints will then be resolved within thirty days from the receipt of the initial incident report date.
  • The school has the right to suspend the student until the problem is resolved if the employee does not follow the proper grievance resolution procedures.

The student’s participation in the grievance resolution procedure and the institution’s disposition does not limit or waive any of the student’s rights or remedies. The institution has identified the person listed below as the Student Complaint Designee to receive and resolve a student complaint.

Printed Name/Title

Mailing Address

City, State Zip

School Telephone

The designee will be regularly accessible for reasonable periods of time before or after class sessions and during the range of time in which employee is scheduled to work at the institution. The designee will have the duty and authority to do all of the following:

  • Investigate the Complaint thoroughly, including interviewing all people and reviewing all documents that relate or may potentially be related to the complaint.
  • Reject the complaint if after investigation it is determined that the complaint is unfounded. In addition, the designee may compromise or resolve the complaint in any reasonable manner, including the payment of a refund.

If the complaint is found to be valid, involves a violation of law, and is not resolved within 30 days after it was first made by the student, the designee must notify the Bureau, any applicable accreditation association, and law enforcement authorities of the complaint, investigation, and resolution. A person who has a duty to provide notice under this paragraph is not required to disclose any matter to the extent of that person’s privilege under Section 940 of the Evidence Code. If the authorized person does not provide all of the information required by this paragraph because of a claim of privilege under Section 940 of the Evidence Code, the institution must appoint another person, who may not lawfully claim that privilege, to provide the omitted information. If the complaint is valid, the institution is required to do the following:

  • Determine if any other students may have been affected by the same or similar circumstances and provide an appropriate remedy for those students.
  • Implement reasonable policies or procedures to avoid similar complaints in the future.
  • Communicate directly to any person in control regarding complaints, their investigation, and resolution or lack of resolution of the complaint.
  • Record a summary of the complaint, its disposition, and the reasons for the disposition. A copy of the summary with related documents will be placed in the student’s file.
  • An appropriate entry will be made in the GRIEVANCE RESOLUTION LOG.

A person designated with the duty and authority to resolve complaints under this section cannot be terminated from employment or suffer any diminution in compensation as a result of the appropriate and good faith discharge of duties under this section.

If the complaint is rejected, the institution will notify the student in writing. The student may choose to notify the Bureau, any applicable accreditation association, and law enforcement authorities of the complaint, investigation, and resolution or lack of resolution at any time during this process.

Complaints Against Faculty

Conduct of University Faculty is outlined in the following:

Operating Policy and Procedure: Conduct of University Faculty

PURPOSE: The purpose of this Operating Policy/Procedure (OP) is to set forth the university policy regarding the conduct of university faculty.

REVIEW: This OP will be reviewed in May of even-numbered years by the chief academic officer with recommended revisions presented to the president.

POLICY/PROCEDURE

  • Colleges and universities must function in accordance with the public trust and the actions by faculty, staff, and students within them must be consistent with the execution of that trust.
  • The following offenses are hereby defined to exemplify and define actions that are in breach of that trust:
    • Academic dishonesty such as giving or receiving aid on a test, examination, quiz, or other academic assignment;
    • Plagiarism;
    • Forgery, alteration, or unauthorized use of university documents, records, or identification materials;
    • Knowingly furnishing false information to the university;
    • The use of force or violence or other methods of obstructing the functions of the university, which include teaching, research, administration, public service, presentations by guest lecturers and speakers, and other authorized activities;
    • Physical abuse of any person on university-owned or controlled property or at university sponsored or supervised functions or conduct that threatens or endangers the health or safety of any such person;
    • Theft of or damage to the tangible property of the university or of a member of the university community or campus visitor;
    • Unauthorized entry to or use of university facilities;
    • Unlawful manufacture, distribution, dispensing, possession or use of a controlled substance, or any substance the possession or distribution of which is regulated by federal law, except where the manufacture, distribution, dispensing, possession, or use are in accordance with the laws of each;
    • Lewd, indecent, or obscene conduct on university-owned or controlled property or at a university-sponsored or supervised function;
    • Failure to comply with the lawful directions of university officials where such directions are issued in the performance of their duties; and/or
    • Violation of other promulgated university policies or rules.
  • Each faculty, staff, and/or student employee is required to notify the university of any criminal drug conviction no later than five days after such conviction.
  • Adjudication of a violation of the standards established in this policy will result in the assessment of a penalty ranging from an oral reprimand to separation from the university.
  • Each employee of the university shall be required to abide by the terms of this policy as a condition of employment.
  • Violations in any of the above areas should immediately be brought to the attention of the chairperson to whom the individual is responsible, the dean of the college, and the president. The appropriate administrator will then, along with the individual reporting the complaint, make a joint decision of how or if the matter should be pursued further. The next superior level of administrator will be fully informed of the allegation and the results of any further inquiry or required action.

Students should direct complaints to the chief academic officer. Faculty complaint records are kept by the TUA administration. The policies and processes related to complaints involving faculty are published annually in the TUA Catalog.